Shipping & Delivery Policy
Effective Date: 23 March 2026
This Shipping & Delivery Policy outlines how services are delivered for Vector Reviews, a software platform operated by Avejan Research and Marketing Tech, located at Office No. 4, Vighnahar Chambers, Nal Stop, Karve Road, Pune - 411004, India.
1. Nature of the Service
Vector Reviews is a digital Software-as-a-Service (SaaS) platform. We do not sell or ship any physical products. All services are delivered electronically through our online platform.
2. Mode of Delivery
Upon successful payment, customers are granted access to the Vector Reviews platform via a secure account. Access is provided through login credentials and/or onboarding communication sent to the registered email address.
3. Delivery Timeline
Access to the platform is typically provisioned automatically and immediately after successful payment confirmation and completion of any required onboarding steps.
In certain cases, activation may take longer depending on:
- Completion of onboarding requirements
- Verification of submitted information
- Technical or operational considerations
4. Onboarding Requirement
Access to certain features may require initial setup or onboarding assistance. Delays caused due to incomplete or delayed user inputs during onboarding are not considered delays in delivery from our side.
5. Service Activation
Your subscription period begins once access to the platform is successfully provisioned, regardless of the level of usage.
6. Non-Delivery Scenarios
If you do not receive access within the expected timeframe, you are required to contact our support team. All access related issues are generally solved within 24 to 48 hours. however, some issues may take upto 7 working days to resolve. You will be eligible for complete refund in case your access issue can not be resolved within the specified timeframe.
7. Support for Delivery Issues
If you experience any issues related to access or onboarding, you may contact us at:
Email: support@vectorreviews.com
Support Hours: Monday to Friday, 10:00 AM to 6:00 PM (IST)
Response Time: Up to 48 hours excluding weekends and public holidays
8. No Physical Shipping
Since Vector Reviews is a digital service, no physical goods will be shipped under any circumstances.
9. Policy Updates
We may update this Shipping & Delivery Policy from time to time. Changes will be reflected on this page with an updated effective date.