vectorreviews.com

Refund & Cancellation Policy

Refund & Cancellation Policy

Effective Date: 23 March 2026

This Refund & Cancellation Policy outlines the financial terms under which Vector Reviews operates. Vector Reviews is a proprietary software product owned by Avejan Research and Marketing Tech, located at Office No. 4, Vighnahar Chambers, Karve Road, Pune - 411004, India.

Customer Acknowledgment: By purchasing a subscription to Vector Reviews, you acknowledge that you have read, understood, and agreed to the non-refundable nature of digital provisioning as described below.

1. Digital Service Nature

Vector Reviews is a Software-as-a-Service (SaaS) platform. Because access to our reputation management tools, dashboard, and QR generation assets is granted immediately upon successful payment, the service is considered "consumed" once login credentials have been provisioned.

2. General Refund Policy

All subscription payments (1-year, 3-year, or 5-year plans) are made on a prepaid basis and are strictly non-refundable once platform access has been granted.

  • We do not offer refunds for "change of mind" or business pivot scenarios.
  • Refunds are not provided based on the volume of reviews collected or specific business outcomes.

3. Conditions for Refund Eligibility

A refund request will only be considered under the following limited circumstance:

Systemic Failure: If a verified technical error originating solely from Vector Reviews' infrastructure prevents a user from accessing the platform for more than 7 consecutive business days, and our support team is unable to resolve the issue.

4. Non-Refundable Scenarios

Refunds will not be issued for:

  • Users who choose not to utilize the service after purchase.
  • Subjective dissatisfaction with UI/UX or feature sets that were described in the documentation.
  • Incompatibility with third-party platforms that change their own external policies.
  • Partial usage of the subscription duration.

5. Subscription Cancellation & Data Retention

You may cancel your subscription at any time. Upon cancellation:

  • Access: Your dashboard remains active until the final day of your current prepaid term.
  • No Prorated Credits: We do not offer partial refunds for the remaining months of a multi-year plan if you choose to stop using the service early.
  • Manual Renewals: Since we do not use auto-debit, you will not be charged again unless you manually initiate a renewal.

6. Duplicate or Error Transactions

If you have been accidentally charged twice due to a technical glitch during the checkout process:

  • Please notify us at support@vectorreviews.com within 7 days.
  • Upon verification, the duplicate amount will be reversed to your original payment method.

7. Refund Processing Timelines

When a refund is approved by our billing department:

  • Approval: We initiate the reversal within 5-7 business days.
  • Gateway Processing: The time taken for the funds to reflect in your bank account depends on Razorpay and your issuing bank (typically 5-10 additional business days).

8. Chargebacks and Disputes

Initiating a formal chargeback through your bank without first attempting to resolve the billing issue with our support team will result in the immediate and permanent suspension of your Vector Reviews account.

9. Contact Billing Support

For any questions regarding your invoice, transaction status, or specific billing concerns, please reach out to:

Email: support@vectorreviews.com
Address: Avejan Research and Marketing Tech, Pune, India.