Privacy Policy

Last Updated: 23 March 2026

At Vector Reviews, we recognize that privacy is a fundamental right. This Privacy Policy outlines how we collect, handle, and safeguard your data when you use our website and SaaS platform.

Corporate Identity: Vector Reviews is a proprietary software product developed and operated by Avejan Research and Marketing Tech, registered at Office No. 4, Vighnahar Chambers, Nal Stop, Karve Road, Pune - 411004, India.

1. Introduction & Scope

This policy applies to all visitors of vectorreviews.com, registered customers, and users of our reputation management tools. By using our services, you consent to the data practices described in this statement. If you do not agree with any part of this policy, please discontinue use of our services immediately.

2. Information We Collect

2.1 Personally Identifiable Information (PII)

We collect information that identifies you as an individual or business entity, including:

Full Name and Business Title.
Contact Information (Email address, Phone number).
Billing Address and GST information (where applicable).
Business Profile Data (Logo, address, and Google Business Profile links).

2.2 Non-Identifiable and Technical Data

To optimize platform performance, we automatically collect:

Device identifiers (IP address, Browser type, Operating System).
Geographic location data (City/Country level).
Clickstream data (Pages viewed, time spent on site, and exit pages).
Referral sources and campaign tracking data.

3. How We Use Your Information

Your data is processed under the legal basis of "Contractual Necessity" and "Legitimate Interest." Specifically, we use it to:

Facilitating onboarding and customer support
Initialize and manage your Vector Reviews account.
Improving platform performance, usability, and features
Analyzing usage trends and user behavior
Ensuring security and preventing fraud or misuse
Communicating important updates and service-related notifications
Guide reviews and private feedback as per your account configuration.
Provide technical support and troubleshoot platform issues.
Process subscription renewals via our payment partners.
Send critical system alerts and marketing communications (subject to your opt-in).

4. Third-Party Advertising & Remarketing

Note to Users: We use remarketing services to advertise on third-party websites (including Google and Meta) to previous visitors to our site.

Third-party vendors, including Google and Meta, use cookies and web beacons to serve ads based on your past visits to Vector Reviews. This allows us to reach out to you with relevant offers.

Google Ads: You can set preferences for how Google advertises to you using the Google Ad Settings page.
Meta (Facebook) Ads: You can adjust your ad preferences through your Facebook account settings.

We use cookies and similar tracking technologies to enhance user experience and measure the effectiveness of our marketing efforts.

This includes the use of third-party tools such as:

Google Analytics for website analytics
Meta (Facebook) Pixel for advertising performance tracking

These tools may collect information about your interactions across pages and sessions. You can control cookie preferences through your browser settings.

5. Data Disclosure & Sharing

We do not sell,rent or trade user data to brokers or third parties. We only disclose information to:

Service Providers: Cloud hosting (e.g., AWS/Google Cloud), Payment Gateways (e.g., Razorpay), Analytics and performance monitoring services and Transactional Email services.
Legal Compliance: If required by Indian Law or a government summons, we may disclose information to protect our legal rights.

6. International Data Transfers

Vector Reviews is based in India; however, our infrastructure providers may store data on servers located in the United States, Singapore, or other regions. By using the platform, you acknowledge and consent to the transfer of information outside your country of residence.

7. Data Security & Retention

We employ Industry Standard SSL/TLS encryption for all data in transit. For data at rest, we use encrypted database volumes. We retain your PII for as long as your account is active or as needed to provide you services, up to a maximum of 7 years for financial audit compliance.

While We implement reasonable administrative, technical, and physical safeguards designed to protect your information against unauthorized access, loss, misuse, or alteration, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your Rights & Choices

Regardless of your location, we provide the following rights to all users:

Right to Access: Request a copy of the data we hold about you.
Right to Rectification: Correct any inaccurate information.
Right to Erasure: Request deletion of your account and associated data.

12. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Updated versions will be posted on this page with a revised effective date.

9. Grievance Officer

In accordance with the Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:

Attn: Grievance Officer
Email: support@vectorreviews.com
Address: Office No. 4, Vighnahar Chambers, Pune, MH 411004.

10. Contact Us

For general privacy inquiries or to exercise your data rights, please contact us at:

Email: support@vectorreviews.com
Web: vectorreviews.com